You know us - You can trust us

At Kmart, we understand and share our customers' and employees concerns about how personal information is collected, used and shared. We want to assure you that we will always handle personal information securely and carefully. We are committed to safeguarding your information; this means that, among other things, we will comply with all applicable Australian privacy laws and ensure our staff are aware of their obligations.

Why we collect information

We may collect information to deliver products or services to complete other transactions and better understand our customers requirements and preferences. This information enables us to personalise and improve our service and in particular to provide offers that are of greater interest or benefit.

How we collect this information

When a customer places an order and/or register their details with us, we store that information for future reference. This saves time when customers shop with us again, as we do not have to re-enter customer details. Sometimes we may add customers personal information with information from external sources. This is mainly done to verify the accuracy of the information we have and, again, to personalise and improve our service.

What we collect

The personal information we collect is in most cases supplied when customers register details, place an order or provide feedback to us. Generally, the information we collect includes customer name, address, delivery address, phone number and e-mail address. We will sometimes obtain other details, such as age.

Who we may share your information with

We will often need to pass personal details such as name and address to companies who perform parts of our service delivery. This includes organisations such as major delivery companies, out-sourced call centres, mail houses and third party fulfilment contractors. In special circumstances, for example if we sell our business or a substantial part of our business, your information may be transferred as part of that sale. We will not use customer/employee information for purposes unrelated to the services we provide, unless we first obtain your consent. From time to time, we may provide aggregated and "de-identified" information to other business partners for various purposes. If you would like to access your personal information, please e-mail your request to Customer Satisfaction Compliance Manager or contact our customer service department on customer.satisfaction@kmart.com.au.

Security

We will take all reasonable steps to store your personal information securely. Only specific employees in our customer service, marketing, human resources, store systems and IT areas have access to our customers' and employee personal information, and only under strict controls and procedures.

Other Sites

Kmart is not responsible for the privacy practices of sites that are linked to this site via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting.

Direct marketing

If you do not wish to receive direct marketing offers from Kmart, please call our customer service centre on 0800 944 553.

Kmart and Coles Group Limited Privacy Policies and Practices

From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.

About cookies and how they work

When you interact with us on the internet, our system will automatically send you a "cookie". A cookie is a small amount of information sent from a web server to your computer, enabling your computer to be recognised while the current Session lasts. It is used to handle your Session and contains a unique number only. This number becomes invalid as soon as your Session ends. Usually 30 minutes after you left the site or you closed your browser.


If you require assistance, please contact our Customer Response Team on 0508 456 278 or email us.